Eighteen Odoo modules
One system of record for the departments the agents support.
Agents and automationGovernmentFlagship
04 / 21
Odooautomationmodulesandfiveagents
An 18-module Odoo ERP with a multilingual service layer, plus five agents that carry out repetitive tasks across HR, finance, executive, admin and operations.
Engagement
Odoo automation modules and five agents
HR, finance, the executive office, admin and operations were drowning in repetitive manual work. The Foundation needed agents inside an eighteen-module Odoo ERP — and inbound customer service answered in Urdu.
Five agents across five departments. Most routine operations run without manual handling — with a person still in control.
Departments that needed relief
HR, finance & admin
High-volume task assignment and routine entries that used to sit with seniors.
Executive & operations
Honest, real-time insight into performance without chasing status by hand.
Customers
Inbound service answered in Urdu, without adding headcount to the phones.
What the deployment carries
Five agents
Repetitive tasks carried inside HR, finance, executive, admin and operations.
Multilingual service layer
The same deployment answers inbound customer service in Urdu.
Human control
Agents take the tedious work off seniors; managers keep oversight of what matters.
How we approached it
Automate the repetitive path first; leave judgment with people.
Step 01 / 04
Map the manual load
Where volume lived — and which steps never needed a senior’s full attention.
Step 02 / 04
Anchor agents in Odoo
Agents act inside the ERP so records stay authoritative, not in a parallel tool.
Step 03 / 04
Add the service layer
Inbound Urdu support on the same deployment, so customers are answered without a separate stack.
Step 04 / 04
Keep a person in control
Insight and exceptions stay visible to managers — automation without a black box.
Outcome
Most routine operations run without manual handling, staff time moves from data entry to decisions, and customers are answered in Urdu without adding headcount.
The need
HR, finance, the executive office, admin and operations were carrying heavy volumes of repetitive manual work.
What we built
An 18-module Odoo ERP with a multilingual service layer, plus five agents that carry out repetitive tasks inside those departments. The same deployment answers inbound customer service in Urdu.
Most routine operations run without manual handling
Staff time moves from data entry to decisions
Customers are answered in Urdu without adding headcount
Proof metrics
Verified
5 agents
at work across five departments
Verified
18 modules
in one system of record
Industry benchmark
< 12 mo
typical payback on process automation
Source · Deloitte Global RPA Survey
How to read the numbers
- Verified. Measured on the named deployment.
- Industry benchmark. Published third-party reference; our delivery tracked in line with them.
- By design. A property built into the product.
Related work
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Odoo ERP mobile application
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